90-Day Reach Lift Guarantee

1. Guarantee Overview & Scope

A. Eligible Plans

This 90-Day Reach Lift Guarantee applies exclusively to:

• US & International: $39.99/month Pro Plan
• India: ₹399/month Pro Plan

Not eligible: Starter tier ($14.99/month or ₹99/month), trial subscriptions, or discounted promotional pricing.

B. Eligible Platforms

Performance is tracked on at least one connected short-form social platform:

• Instagram (Reels & Feed video posts — default primary platform)
• YouTube Shorts
• Threads (cross-posted short content using Muse scripts)
• TikTok (if connected via supported integrations)

Instagram Reels serves as the default measurement surface unless specified upon onboarding.

C. What the Guarantee Covers

Muse pledges that if you satisfy all of the following conditions:

1. Maintain an active, paid Pro Plan for 90 consecutive calendar days
2. Fulfill all publishing cadence and execution requirements (Section 2)
3. Publish at least 24 original short-form videos with at least 80% scripted, audited, or refined using Muse
4. Experience zero net lift across all defined baseline metrics (Section 3)

Your Exclusive Remedy: Muse will immediately extend your Pro Plan access for 3 MONTHS (90 CALENDAR DAYS) 100% FREE OF CHARGE. No cash leaves your bank account, and no cash leaves ours.

D. What the Guarantee Does NOT Cover

This pledge does not promise or provide:

• Cash refunds, monetary chargebacks, or bank balance reimbursements of any kind
• Guaranteed millions of viral views, guaranteed follower numbers, or algorithmic favoritism
• Monetization status, brand deals, or ad revenue guarantees
• Immunity from social platform algorithm shifts, shadowbans, or account suspensions
• Service extensions if videos were not scripted or audited through Muse

2. Eligibility & Verification Rules

To qualify for the 3-Month Free Service Extension, creators must meet all objective criteria below:

A. Active Cadence Requirement

• The creator must publish a minimum of two (2) original Reels or short-form videos per week for 12 consecutive weeks (minimum of 24 published videos across the 90-day period).
• Only original video content created by you qualifies; reposts, temporary Stories, or static carousels do not count toward the 24-video minimum.
• Publishing must be evenly distributed across the 12 weeks. Inactive hiatuses exceeding 14 days void eligibility.

B. Platform Usage Requirement

• 80% Tool Adoption: At least 80% of published videos (minimum 20 of the 24 videos) must have been scripted, audited, or refined using Muse prior to posting.
• Hook & Drop-Off Implementation: You must actively incorporate Muse's 0:03s hook recommendations, structural pacing markers, and visual engagement prompts.
• Dashboard Verification: Muse logs all script generations, hook variations, and frame audits directly on your account ID.

C. Baseline Metrics Capture

• Your social account handle must be linked to Muse on Day 1 of your subscription.
• Baseline metrics (average video views, accounts reached, follower count, engagement rate) are captured within the first 24 hours.
• The baseline established on Day 1 represents the immutable benchmark against which Day 90 performance is measured.

D. Account Standing & Authenticity

• Your account must remain in good standing with the platform (no community guidelines strikes, shadowbans, or suspensions).
• No engagement pods, bot comment networks, purchased followers, or fake views may be utilized.
• Accounts violating platform guidelines or Muse Terms immediately forfeit pledge eligibility.

3. Definition of “Zero Lift” & Measurement Thresholds

Growth is evaluated by comparing your Day 90 metrics directly against your Day 1 baseline metrics using official platform native analytics.

4. Service Extension Terms & Zero Cash Loss Policy

A. Why We Do Not Issue Cash Refunds

Running multimodal video analysis, frame-by-frame hook radars, and customized LLM script rewrites incurs real, non-recoverable third-party cloud compute costs (Google Gemini Vision APIs, transcription engines, and GPU hosting).

More fundamentally, social media algorithms cannot be bought, and guaranteeing cash refunds creates moral hazard, chargeback exposure, and incentives to artificially hold back video performance. By replacing cash refunds with an Extension Pledge, we partner with you on long-term growth: if your reach does not lift after 90 days of disciplined posting, we fund your next 3 months of AI intelligence out of our own pocket.

B. Extension Remedy Details

• What You Receive: 90 additional calendar days (3 full billing cycles) of Pro Plan access at ₹0 / $0.00 billed.
• Full Feature Retention: You retain complete access to unlimited profile audits, multimodal script cloning, VIP community access, and priority rendering queues throughout the 3-month extension.
• Zero Cash Loss: No cash leaves your bank account, and no cash leaves ours. All initial subscription fees paid remain strictly non-refundable.
• Non-Transferable: The extension is tied to the verified user account and cannot be redeemed for cash, sold, or transferred to third parties.

5. Claim Submission & Verification Process

A. Submission Window

• Extension claims must be submitted between Day 91 and Day 100 following your initial Pro Plan subscription start date.
• Claims submitted prior to Day 91 or after Day 100 are automatically expired and ineligible.

B. How to Submit a Claim

Send an email to support@justmuse.app with the subject line:

90-Day Reach Lift Pledge Claim - [@your_instagram_handle]

Include the following documentation:

1. Account Identifier: Your registered Muse email address and connected social media handle.
2. Timestamped Analytics Proof: Unedited PDF exports or clear, timestamped screenshots from your official platform analytics (Instagram Professional Dashboard / Creator Studio) showing:
   • Day 1 Baseline (captured within first 24 hours)
   • Day 90 Final Metrics (showing 90-day trajectory)
3. Video Links: Public links to the 24+ short-form videos published during the 90-day window.
4. Muse Utilization Proof: Screenshots or history logs indicating that at least 80% of published videos utilized Muse script generation or hook audits prior to posting.
5. Attestation: A brief declaration that no artificial engagement tools or third-party bots were used.

C. Verification Timeline

Our creator review team verifies metrics, publishing timestamps, and tool logs within 5 to 7 business days. Upon verification that zero lift occurred despite consistent execution, the 3-Month Free Service Extension is applied directly to your subscription balance.

6. Extension Activation & Account Transition

• Immediate Credit: Once approved, your account billing cycle is automatically extended by 90 days. Your next invoice date shifts 3 months forward at $0.00 / ₹0.00.
• No Card Charges: Stripe and Dodo Payments will record zero charges for the duration of the 3-month extension.
• Resumption: At the conclusion of the 3-month complimentary period, regular monthly billing resumes at the standard Pro rate unless cancelled prior to renewal in your dashboard settings.

7. Disqualification & Claim Denial

An extension claim will be denied if:

• The creator published fewer than 24 original short-form videos over the 90 days (active cadence not met).
• Fewer than 80% of published videos utilized Muse scripts, audits, or retention recommendations.
• Any core metric demonstrated positive growth (> 0%) over baseline (reach lift was achieved).
• The account experienced bans, community guidelines strikes, or bought engagement.
• The claim was submitted outside the 10-day eligibility window (Day 91–100).
• The subscription was cancelled, downgraded, or lapsed due to failed payments during the initial 90 days.

8. Frequently Asked Questions

9. Legal Disclaimers & Limitation of Remedies

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS GUARANTEE IS A 3-MONTH COMPLIMENTARY SERVICE EXTENSION OF PRO PLAN ACCESS. UNDER NO CIRCUMSTANCES SHALL MUSE AI, ITS DIRECTORS, OR ITS AFFILIATES BE LIABLE FOR MONETARY DAMAGES, CASH REFUNDS, LOST BUSINESS REVENUE, OR INDIRECT LOSSES.

This policy is governed by the laws of Delaware, United States. Any disputes regarding pledge qualification or interpretation are subject to binding individual arbitration pursuant to our Terms of Service.